ORDERING MINIMUMS: The minimum plant order for three-inch pots is six plants. All six plants do not have to
be the same and, after 6, you may order any number. Plants do NOT have to
be ordered in groups of six. The minimum order
for plug trays is one tray. Items not in stock are not considered part of
the six plant minimum.
AVAILABILITY: In January, we begin
taking orders for three-inch pots to be delivered in spring. At this time
all the "add-to-cart" buttons are active. If you want plants right away
during this period, please check our plant
availability list to see what is shipping.
If you are in areas that are freezing
or have not reached their average last frost date or are reaching
temperatures over 100 degrees, and you wish to receive plants anyway, it will be necessary to waive your
warranty. This can be done by typing "waive warranty" in the comment box during the ordering process.
When you waive you warranty, the only thing we gaurantee is that your order is what you ordered.
About mid May,
only "add-to-cart" buttons with in stock items are active so there is no need to check
availability. Plug trays are sold only
from availability for immediate delivery. They may not be back ordered or pre-ordered.
Plug trays are sold by Mountain Valley Growers, Inc. at
PROCESSING: Once your order has
been placed, you will automatically receive a receipt in your inbox. Save
this receipt! It will have your order id #. It is necessary to use
this number on all correspondence. We may not be able to find
your order, if you do not supply your order id#. If you do
not receive an automatic receipt, either your email address has been typed incorrectly,
your spam filter caught it, or
the order did not go through. It is necessary for your email to be correct
so that we may inform you of your ship date and send you your tracking
number when your package leaves. If you have spam
filters on your email, it will be necessary to add
email@example.com. If you have a back order pending and your email
address changes, please let us know, so we may inform you of any problems
or changes that may arise concerning your order.
Three-inch pot delivery is by UPS Ground service to 7
western states: AZ, CA, ID, NV, OR, UT, and WA. Except for
California, these states may also choose 2 day service at the time of check
out. California orders usually arrive within two days after they are shipped by
ground. All other US destinations must travel UPS 2 Day.
Plants are shipped on Monday, Tuesday or Wednesday only. Orders to Hawaii
usually take an extra day to arrive and choosing 2 day air is the only
option to get the order there by the end of the week.
Please allow two
to three working days to process your order in addition to the delivery time.
delivery is by ground to 7 western states: AZ, CA, ID, NV,
OR, UT, WA. All other
US destinations travel UPS 2 Day.
It is necessary to use your physical street address; UPS does not deliver to a P.O. Box. If the package is to be delivered to an apartment,
UPS may automatically
a signature. Please make sure to take this into consideration when you
decide where to have your order delivered.
Please make sure to double check your address. At this point in time we
are charged $16.50
by UPS if even one
digit in your address is incorrect and we reserve the right to charge your card
for this fee. (Please note UPS increases this amount at random intervals)
Orders are shipped on an ASAP basis, usually the week after we receive your
order. High volume or adverse weather conditions may delay your order.
spring orders to cold winter areas will receive an email order acknowledgment
indicating the expected spring ship date. We do not ship to areas that are
freezing or on a route that has freezing temperatures. You may choose to waive
your guarantee and receive plants prior to the time we would normally start
shipping in spring by typing "Waive Warranty" in the comment box on the order
form. If you would like us to ship your plants during a specific week, indicate that date on the
order form in the comment box. When you waive your warranty, the only thing we
guarantee is that you get what you ordered.
SHIPPING COSTS: UPS charges by
the box. We have boxes that hold 6, 12, 18, 24 and 36. There is only one
for a 12 pack, for instance. If you choose 7 plants they go into a 12
pack box and you get charged as though there were 12 plants in the box.
Which means you can ship 12 plants for the same price as 7, 18 plants
for the same price as 13, etc. With UPS, the first pound or, in our
case, the first 6 plants, is the most expensive per plant and the 36
pack is the least expensive per plant. After 36 plants, it starts over
again with a 6, 12, 18, or 24 pack.
You have 7 days from the date of arrival of your plants to email us
problems caused in shipping. Please also send a photo of the issue. We do not guarantee plants once they
are removed from their containers. We will either send replacements or a refund, depending on the
circumstances of the problem. Refunds under 5.00 are issued as store credit.
Refunds over 5.00 are issued as a credit back on your card or as store
credit, whichever you prefer. Plants are not returnable.
Your guarantee does not cover your plant shipment if you are
not home when the carrier makes the first attempt to deliver your package or
if you instruct UPS to leave the package at your residence. Riding back and forth in the delivery vehicle or spending the weekend in the
warehouse because you are not at home when the carrier arrived is not
covered. We are more than willing to work with you on arrival dates and can
ship the package to any address you choose.
Also, not covered are packages with
incorrect or incomplete addresses. Your shipping
label is created from the address you enter on your shopping cart order
form. If the carrier is unable to deliver your
package and it is returned to us, the plants will be dead and we will not
refund your money or send new plants.
AND CHANGES: Plants cannot be changed or deleted after your order
is placed. You may cancel your order though. If you wish to cancel an order, please email us at
firstname.lastname@example.org one week before your order is
set to ship.
SHOPPING CARTS: We have two separate websites.
Mountain Valley Growers is for ordering three-inch pots and PlugTrays.com is
for ordering plug trays. Each site requires separate account set up information. Each one
must be logged into separately to view account information. Log in is